We'd love to hear from you
Got a question about sizing, an order, or just want to say hello? We're a small team, and every message that comes through genuinely gets read by a real person — not a bot, not a queue you disappear into.
Whether you're not sure which size to grab, wondering where your parcel's up to, or need a hand with a return, reach out. We'll get back to you as quickly as we can.
How to Reach Us
Email: support@reloura.com
We aim to reply within 24 hours on business days.
Phone: +61 7 2146 4903
Customer Service Hours:
Mon–Fri: 9.00am - 21.00pm
Sat–Sun: 10:00–16:00
Closed on weekends and public holidays — messages sent outside these hours will be answered the next business day.
Our Business Address
Operated by Reloura, 2 / 290 Boundary St, Spring Hill QLD 4000 Australia
Contact Us
Frequently Asked Questions
Orders are processed within 1–3 business days and delivered within 5–7 business days after that (6–10 business days total). You'll receive a tracking link by email once your order ships.
Yes! We accept returns within 30 days of delivery, as long as the item is unworn and still in its original condition. Just email us at support@reloura.com and we'll walk you through it — for the full details, including exclusions and how refunds are processed, take a look at our [Returns & Refund Policy].
Each product page includes a size guide. If you're unsure, reach out before ordering and we'll help you find the right fit.
Yes. Once your order has been dispatched you will receive a tracking link by email.
If your order hasn't arrived 10 business days after it was dispatched, contact us at
support@reloura.com and we'll look into it straight away.