Privacy Policy

Last updated: July 16th, 2026

Reloura ("we," "us," or "our") operates this website and the services available through it, including all related content, features, and tools (the "Services"), to provide you with a curated shopping experience. Reloura is powered by Shopify, which enables us to provide our Services to you. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our site, make a purchase, or otherwise interact with us — in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our Services, you acknowledge that you've read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect the following:

  • Contact details — your name, billing and shipping address, phone number, and email address
  • Payment information — processed securely through our payment providers; we don't store your full card details ourselves (see our [Payment Policy] for more)
  • Account information — your username, password, and preferences, if you create an account
  • Transaction information — items you view, add to cart, purchase, return, or exchange, and your order history
  • Communications — anything you share with us directly, such as a customer support enquiry
  • Device and usage information — your IP address, browser type, and how you interact with our site, collected automatically through cookies and similar technologies

How We Collect Your Information

  • Directly from you — when you create an account, place an order, or contact us
  • Automatically — through cookies and similar technologies as you browse our site
  • From our service providers — such as our website platform, payment processor, and delivery partners, who may collect or process information on our behalf

How We Use Your Information

  • To provide our Services — processing payments, fulfilling and shipping orders, managing your account, handling returns and exchanges, and providing customer support
  • Marketing — sending you promotional emails or offers, where you've agreed to receive them, and showing you relevant ads based on your activity on our site (you can opt out at any time — see below)
  • Security and fraud prevention — verifying transactions and protecting our site and customers against fraudulent or unauthorised activity
  • Legal compliance — where we're required to use or disclose information to meet our legal obligations

How We Disclose Your Information

We don't sell your personal information. We may share it with:

  • Service providers who help us run our business — for example, our website hosting platform, payment processor, and shipping and fulfilment partners
  • Marketing platforms, where used to deliver relevant advertising, in accordance with your preferences
  • Others, where required by law, or to protect our rights, our customers, or the public

Our Relationship with Shopify

Reloura is powered by Shopify, which hosts our store and processes personal information on our behalf to help us provide our Services to you — including payment processing, order management, and site security. Information you submit through our site is transmitted to and shared with Shopify, and may be processed on servers located outside Australia as a result.

We may also use Shopify's enhanced features, which draw on data and insights gathered from your interactions with our store, alongside other merchants using Shopify, to help us understand and improve our business. For these features, Shopify is responsible for its own processing of your information. You can learn more, and exercise any rights you may have over how Shopify uses your data, through the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Overseas Disclosure

Some of our service providers — including Shopify, our payment processor, and other platforms we rely on to run our store — may store or process personal information outside Australia. Where this happens, we take reasonable steps to ensure your information continues to be handled in line with the Australian Privacy Principles. If practicable, we'll identify the specific countries involved on request.

Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how customers use our site. You can control or disable cookies through your browser settings, though some parts of our site may not work as intended if you do.

Children's Data

Our Services aren't intended for use by children under 18, and we don't knowingly collect personal information from them. If you believe a child has provided us with their personal information, please contact us and we'll take steps to delete it.

Security and Retention

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure, and we can't guarantee absolute security. We retain your information only for as long as needed to provide our Services, meet legal obligations, or resolve disputes.

Your Rights

Under the Australian Privacy Principles, you can:

  • Request access to the personal information we hold about you
  • Request correction of any information that's inaccurate or out of date
  • Ask us to delete information we hold about you, which we'll consider in line with any legal obligations we have to retain it
  • Opt out of marketing communications at any time, using the unsubscribe link in our emails or by contacting us directly

We may need to verify your identity before actioning a request.

Complaints

If you have concerns about how we've handled your personal information, please contact us first at support@reloura.com so we can try to resolve it directly. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We'll post any updates here and revise the "Last updated" date above.

Contact Information

Business name: Reloura

Business address: 2/290 Boundary St, Spring Hill QLD 4000, Australia 

Phone: +61 7 2146 4903

Email: support@reloura.com

Customer service hours: Mon–Fri: 9:00 AM–9:00 PM | Sat–Sun: 10:00 AM–4:00 PM

We aim to respond to all enquiries within 24 hours.