Terms of Service

Overview

Welcome to Reloura! The terms "we," "us," and "our" refer to Reloura. Reloura operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Reloura is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our [Privacy Policy]. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least 18 years old, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our store or purchasing any products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We make every effort to provide an accurate representation of our products in our online store. However, colors or product appearance may differ from how they appear on your screen depending on your device and its settings.

We do not warrant that the appearance or quality of any product you purchase will meet your expectations or match exactly how it's depicted in our store.

All product descriptions are subject to change at any time without notice, at our discretion. We reserve the right to discontinue any product at any time and may limit the quantities we offer to any person or region.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Reloura reserves the right to accept or decline your order for any reason at our discretion. Your order isn't accepted until we confirm it. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order is accepted. If we don't accept, change, or cancel an order, we'll attempt to notify you using the email, billing address, or phone number provided at the time of your order.

Your purchases are subject to return or exchange solely in accordance with our [Return & Refund Policy].

You represent and warrant that your purchases are for your own personal or household use, and not for commercial resale or export.

Section 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices are in Australian Dollars (AUD) and do not include applicable taxes or charges beyond what's disclosed at checkout.

Prices in our online store may differ from prices at any physical or third-party stores. From time to time we may offer promotions governed by separate terms; where those terms conflict with these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information, and to promptly update this information so we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you're authorised to use the payment method provided; (iii) charges you incur will be honoured by your card issuer or payment provider; and (iv) you'll pay all charges incurred at the posted prices, including shipping and any applicable taxes.

Section 5 — Shipping and Delivery

Delivery times set out in our [Shipping Policy] are estimates only and are not guaranteed. We are not responsible for delays caused by our courier, extreme weather, or other events outside our control. Once we hand your order to our courier, risk of loss passes to you, though your rights under Australian Consumer Law regarding faulty, damaged, or misdescribed goods remain unaffected.

Section 6 — Intellectual Property

Our Services, including all trademarks, brand names, text, images, graphics, product reviews, and their design, selection, and arrangement, are owned by Reloura, its affiliates, or licensors, and are protected by Australian and international copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. Nothing in these Terms grants you any licence or rights under any patent, trademark, copyright, or other intellectual property of Reloura, Shopify, or any third party. All rights not expressly granted here are reserved by Reloura.

Reloura's name, logo, and slogans are trademarks of Reloura. You must not use them without our prior written permission. Shopify's name, logo, and slogans are trademarks of Shopify. All other names, logos, and slogans on the Services belong to their respective owners.

Section 7 — Optional Tools

You may be given access to tools offered by third parties as part of the Services, which we don't monitor or control. We provide access to such tools "as is" and "as available," without any warranties or endorsement, and we have no liability arising from your use of them.

Any use of optional third-party tools is at your own risk, and you should review the relevant third party's own terms before using them. We may also introduce new features to the Services over time, which will also be subject to these Terms.

Section 8 — Third-Party Links

The Services may contain links to third-party websites. We're not responsible for examining or evaluating the content or accuracy of any third-party site, and accessing them is at your own risk. We're not liable for any harm arising from your use of third-party websites, products, or services. Please review any third party's own policies before transacting with them — complaints about third-party products or services should be directed to that third party.

Section 9 — Relationship with Shopify

Reloura is powered by Shopify, which enables us to provide the Services to you. However, any sales you make through our store are made directly with Reloura. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Reloura, including any injury, damage, or loss resulting from purchased products. You release Shopify and its affiliates from all claims, damages, and liabilities arising from your purchases and transactions with Reloura.

Section 10 — Privacy Policy

All personal information we collect through the Services is subject to our [Privacy Policy]. Certain personal information may also be subject to Shopify's own privacy policy. By using the Services, you acknowledge that you've read both.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your use of the Services in order to help provide and improve them. Information you submit may be transmitted to and shared with Shopify and other third parties, some of which may be located outside Australia. See our [Privacy Policy] for more detail on how we, Shopify, and our partners handle your personal information.

Section 11 — Feedback

If you submit any ideas, suggestions, reviews, or other feedback ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and distribute that Feedback for any purpose, including commercial use.

You represent that: (i) you own or have the rights to any Feedback you submit; (ii) you've disclosed any compensation you received in connection with it; and (iii) it complies with these Terms. We're under no obligation to keep Feedback confidential, compensate you for it, or respond to it, and we may (but aren't obliged to) remove Feedback we consider unlawful, offensive, or otherwise objectionable.

You agree that your Feedback won't infringe any third party's rights, won't be unlawful, abusive, or defamatory, and won't contain malware. You may not impersonate someone else or mislead us as to the origin of your Feedback. You're solely responsible for any Feedback you submit.

Section 12 — Errors, Inaccuracies, and Omissions

Occasionally the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct these, and to update information or cancel orders affected by an error, at any time — including after you've submitted your order.

Section 13 — Prohibited Uses

You may use the Services for lawful purposes only. You must not use the Services to: (a) engage in unlawful or malicious activity; (b) violate any Commonwealth, state, or territory law or regulation; (c) infringe our intellectual property or that of others; (d) harass, abuse, or harm any person; (e) transmit false or misleading information; (f) send spam, chain letters, or unsolicited advertising; (g) impersonate any person or entity; or (h) otherwise restrict or inhibit anyone's enjoyment of the Services or expose us or others to liability.

You also agree not to: upload viruses or malicious code; reproduce, resell, or exploit any part of the Services; collect or track others' personal information; scrape or crawl the Services; or interfere with the security of the Services. We may suspend or terminate your account at any time if we determine you've violated these Terms.

Section 14 — Termination

We may terminate this agreement or your access to the Services at our discretion, at any time, without notice. You'll remain liable for all amounts due up to and including the date of termination.

The following sections continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.

Section 15 — Disclaimer of Warranties

Information on the Services is provided for general information purposes only. We don't warrant its accuracy, completeness, or usefulness, and any reliance you place on it is at your own risk.

Except as expressly stated by Reloura, the Services and all products offered through them are provided "as is" and "as available," without warranties of any kind, to the fullest extent permitted by law. We don't guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Nothing in this section excludes, restricts, or modifies any guarantee, right, or remedy available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified. Where our liability for breach of such a guarantee cannot be excluded but can be limited, our liability is limited, at our option, to the repair or replacement of goods, or the supply of the goods again.

Section 16 — Limitation of Liability

To the fullest extent permitted by law, Reloura, our partners, directors, officers, employees, affiliates, and service providers, or those of Shopify and its affiliates, will not be liable for any indirect, incidental, punitive, special, or consequential damages — including lost profits, lost revenue, or lost data — arising from your use of the Services or any product, whether based in contract, tort, or otherwise, even if advised of the possibility of such damages.

Nothing in this section excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified. This section applies only to the extent permitted by law.

Section 17 — Indemnification

You agree to indemnify and hold harmless Reloura, Shopify, and our respective affiliates, officers, and employees from any losses, damages, or claims, including reasonable legal costs, arising from: (1) your breach of these Terms; (2) your violation of any law or third party's rights; or (3) your use of the Services.

We'll notify you of any indemnifiable claim; a delay in doing so won't relieve your obligations unless it materially prejudices you. We may control the defence and settlement of such a claim at your expense, but won't settle any claim requiring a non-monetary obligation from you without your consent.

Section 18 — Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remainder of these Terms will remain in full effect.

Section 19 — Waiver; Entire Agreement

Our failure to enforce any right or provision of these Terms won't constitute a waiver of that right or provision.

These Terms, together with any policies referenced here, constitute the entire agreement between you and us regarding your use of the Services, superseding any prior agreements or communications.

Section 20 — Assignment

You may not transfer or assign these Terms or your rights under them without our prior written consent. We may transfer or assign these Terms without notice to you.

Section 21 — Governing Law

These Terms are governed by the laws of Queensland, Australia. You and Reloura submit to the exclusive jurisdiction of the courts of Queensland, Australia, for any dispute arising from these Terms or your use of the Services.

Section 22 — Headings

Headings in these Terms are for convenience only and don't affect their interpretation.

Section 23 — Changes to These Terms

You can review the most current version of these Terms at any time on this page. We may update or change these Terms by posting the revised version to our website. It's your responsibility to check periodically for updates. Your continued use of the Services after any changes are posted constitutes your acceptance of those changes.

Section 24 — Contact Information

Business name: Reloura  

Business address: 2/290 Boundary St, Spring Hill QLD 4000, Australia 

Phone: +61 7 2146 4903

Email: support@reloura.com

Customer service hours: Monday to Friday | 9:00 AM – 9:00 PM AEST Saturday to Sunday | 10:00 AM – 4:00 PM AEST

We aim to respond to all enquiries within 24 hours.