Shipping Policy

At Reloura, we're proud to serve customers across Australia with reliable, straightforward shipping. Here's everything you need to know about how your order gets to you.

1. General Shipping Information

We currently ship throughout Australia only.

2. Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays.

During peak seasons or promotional periods, processing may take slightly longer — we'll keep you posted if that happens.

3. Shipping Rates

Free shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times

Here's what to expect once you place an order:

  • Processing time: 1–3 business days (Monday to Friday)
  • Transit time: 5–7 business days (Monday to Friday)
  • Total delivery time: 6–10 business days
  • Order cutoff time: 2:00 PM AEST
  • Time zone: AEST (Australian Eastern Standard Time)

Delivery times are estimates and may be affected by carrier delays, peak periods, or extreme weather.

5. Shipping Restrictions

We're currently unable to deliver to PO Box addresses. Delivery to some remote or restricted areas within Australia may take longer or have limited availability, depending on our courier's coverage — get in touch if you're unsure whether we can reach you.

6. Failed Delivery or Returned Packages

If a delivery attempt fails, the address details provided are incorrect, or a package is returned to us as undelivered, we'll contact you to arrange a new shipment. Please note this may involve an additional shipping cost.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us straight away at support@reloura.com. We'll work with our courier to investigate and sort out a solution as quickly as we can.

8. Contact Information

Business name: Reloura

Business address: 2/290 Boundary St, Spring Hill QLD 4000, Australia 

Phone: +61 7 2146 4903

Email: support@reloura.com

Customer service hours: Monday to Friday | 9:00 AM – 9:00 PM AEST Saturday to Sunday | 10:00 AM – 4:00 PM AEST

We aim to respond to all enquiries within 24 hours.